We are unable to ship to PO box addresses. Some of our suppliers may require an ATL (Authority to Leave) upon delivery. Please contact our Customer Service team for more info on firstname.lastname@example.org
Australia Post eParcel (signature required) and Star Track Express
Generally small parcels are sent via Australia Post eParcel. eParcel orders placed before 2:00pm AEST will be received within 1-5 business days. This service can take longer to some rural areas.
All large parcels are delivered by our network of trusted Australian Couriers. You can calculate a delivery cost estimate in your shopping cart. Your delivery total will be displayed at checkout, before you complete your order, and is charged upon submitting your order.
Lead times differ for each range so please check the product description for an estimated lead time.
Once in transit delivery times may vary, however average transit times are 1-3 business days for Brisbane, Sydney, Canberra, Adelaide and Melbourne. To Adelaide & Perth average transit times are 5 business days and more for rural areas.
We suggest that you have your order delivered to an address where someone will be present during business hours to sign for the delivery. If the delivery address is unattended, Startrack is authorised to leave the goods at that address. If the delivery address is unattended Australia Post eParcel will leave a card for pick up at your nearest Post Office. If you won’t be available and do not want to aurthorise goods to be left at the address provided you must notify us at the time of order.
The delivery times provided by Lighting Collecitve are estimates only. Lighting Collective will not be held accountable for late deliveries or loss or damage relating to deliveries.
Our products are usually too large to be delivered to post office boxes. Please provide a street address.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provide.
Please ensure you enter the correct delivery address. Lighting Collective cannot be held responsible for incorrectly entered delivery addresses.