Thank-you for shopping with Lighting Collective. Our aim is to provide outstanding customer service competitive pricing and an easy shopping experience. Welcome to our store and thank you for choosing Lighting Collective.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Lighting Collective reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
The use of this store is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this store indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Lighting Collective indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Lighting Collective. Lighting Collective reserves the right to make changes to this store and these terms and conditions at any time. By ordering on Lighting Collective you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at firstname.lastname@example.org and we will remove you from marketing communications.
Lighting Collective is not liable for any losses or damages caused by this store or any store linked to or from it. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
Acceptance of the Goods
The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.
Legal Capacity to Transact
If you are under 18 years of age, you cannot order via the Lighting Collective website without parental permission.
Should we suffer any losses as a result of a transaction by a minor using Lighting Collective website, we reserve the right to seek compensation for such losses from the parents or guardians of the under aged individual.
All warranties offered are the manufacturer’s warranties and not that of Lighting Collective.
Change of Address
Lighting Collective cannot be held responsible for an incorrect address being entered on your order.
Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service immediately.
We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.
We accept VISA, Mastercard, PayPal or Direct Deposit.
Orders are processed the next business day after payment is received excluding NSW Public Holidays. For orders placed for European products that take four to six weeks to dispatch orders will be sent the next business day after we are in possession of the goods. Please retain your tax invoice as proof of purchase which is required for any warranty claims.
Products, availability & assemblyDue to popularity or interruption of supply, some items may be unavailable or out of stock. In the event that an item is not available and will exceed our recommended delivery time we will contact you to let you know the soonest expected time of arrival. Delivery for some items that we import or may have manufactured to order will exceed the general estimated delivery time. Check the item listing for extended lead times.
Refunds & Returns
Returns must be in as new condition with packaging intact.
Faulty goods will be dealt with as per the manufacturer's warranty.
Special return offers apply to individuals only.
We recommend sending returns via registered post as we do not accept responsibility for lost items
We will happily exchange or refund your item provided the item and its packaging are in its original condition.
See below for the time frame your exchange or refund must be made in:
Exchanges (full price items) - 2 months from date of purchase
Exchanges (sale items) - 1 month from date of purchase
Refunds (full price items) - 1 month from date of purchase
If notified before goods have been dispatched, Lighting Collective can accommodate order cancellations. If items have been shipped, Lighting Collective reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing Lighting Collective shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
Lighting Collective shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, Lighting Collective shall immediately issue a credit to your credit card account in the amount of the charge.
This store may contain links to other sites on the Internet that are owned and operated by third parties.
You acknowledge that Lighting Collective is not responsible for the operation of or content located on or through any such site.