Refunds & Returns

Thank-you for shopping with Lighting Collective. Our aim is to provide outstanding customer service unique products and an easy shopping experience. Welcome to our store and thank you for choosing Lighting Collective.

Refunds & Returns 

Faulty goods must be notified to our team within 48 hours and are processed in accordance with the manufacturer's warranty which will usually be supplied with the product. If the warranty details are not supplied please email info@lightingcollective.com.au and we will forward you the link to the relevant manufacturer warranty process. Please note, any electrical fitting must be installed by a qualified electrician and all warranties request will require evidence of such electrician.

In the unlikely event the product is faulty and the fault cannot be rectified under the manufacture warranty we will offer a complete exchange or if we are unable to exchange for same or similar we will offer a full refund.

Damaged goods must be notified to our team within 48 hours of receiving the product. Please make sure you open your package when it arrives to inspect carefully. Please email clear images of the damages with a written description of the damages to info@lightingcollective.com.au  If the products are deemed damaged in transit we will either arrange repair (when relevant), arrange replacement or if replacement is not available and the product is unusable offer a full refund. If the product is deemed partially damaged but still usable we may offer a partial refund within reason.

Change of mind / Incorrect order - Please choose carefully as we do not offer a refund if you change your mind or order incorrectly. We ask you check the specification carefully to enable you to choose the correct size, colour and other specification. At Lighting Collective we carefully curate the best light fittings from all over the world. Therefore we often order your light from an international supplier, which is not stocked in Australia so we cannot refund you if you simply change your mind. In the event you do make a mistake we will exchange your lights, if notified within 30 days of receiving the order, however due to the above reasons and others there is a 20% restock fee.

Sale Items unless damaged or faulty these are final. Please choose carefully as under no circumstance do we accept exchange or refund on a sale item.

Liability 
Lighting Collective is not liable for any losses or damages caused by this store or any store linked to or from it. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

 

 

If there has been an error or you have received the wrong products

We are very sorry, please email us a detailed explanation with photos to info@lightingcollective.com.au within 48 hours of receiving your order. We will promptly reply with a solution. Upon receipt of your product, and before installation, please ensure the product fits the description and image on our site. In the event of any discrepancies, please do not proceed to installing the product. We ask that you contact us immediately so that we may arrange the appropriate refund or replacements. Any costs associated with uninstalling products with design or colour flaws are not reimbursed by Lighting Collective.

Looking after your lights.

Please see our FAQ's for more information on looking after your lights.

Questions and Contact Information

If you have any questions regarding privacy, or if you would like to: access, correct, amend or delete any personal information we have collected during your order process, please contact our Privacy Compliance Officer at info@lightingcollective.com.au or mail us at:

Lighting Collective
1/80 Centennial Circuit
Byron Bay, NSW
2481

International Orders

Rewiring products may void warranty and liability will remain with the qualified electrician who signs off on the installation.

Faulty goods must be notified to our team within 48 hours upon receiving and are processed in accordance with the manufacturer's warranty which is usually supplied with the product. If the warranty details are not supplied please email info@lightingcollective.com.au and we will forward you the link to the relevant manufacturer warranty process.

No Returns on sale items will be accepted. No change of minds will be accepted on international orders. Special items ordered in and customized fittings cannot be cancelled or refunded or exchanged