Thank you for choosing Lighting Collective for your lighting needs! We are committed to providing exceptional customer services, unique products and a seamless shopping experience.
If you have any questions or need assistance, please don't hesitate to contact us at firstname.lastname@example.org.
Welcome to our store and thank you for choosing Lighting Collective.
Should you receive damaged goods, you will need to notify us within 48 hours of receiving the product. Please inspect the package upon arrival and notify us of any damages via our Warranty Claim Form. We require all claim requests to include images of the damages, images of the exterior of the package it arrived in and a written description of the issues.
For products that have been assess as damaged in transit, we will arrange repair (when relevant), provide a replacement or offer a full refund if a replacement is not available and/or unusable. For products deemed partially damaged but still usable we may offer a partial refund within reason. Please note that refunds and exchanges are voided if damaged items are installed.
In the case of faulty goods, our team must be notified within 48 hours of receiving the product via our Warranty Claim Form. All claim requests require images (or video) of the fault, pictures of the exterior of the packaging it arrived in and a written description of the fault. Electrical fitting must be installed by a qualified electrician and all warranty claims require evidence of such.
Faulty goods claims are processed in line with the supplier's warranty provided with the product. If the warranty details are not provided, please email email@example.com and we will send you the relevant supplier's warranty process.
In the unlikely event the product is faulty and cannot be rectified under the supplier's warranty, we will offer an exchange, or if we are unable to exchange for the same or similar item, we will offer a full refund. Please note that refunds and exchanges are voided if faulty items are installed.
Errors or Incorrect Products
If you have received an incorrect product or there has an error with your order, our team must be notified within 48 hours of receiving your order via our Warranty Claim Form. All claim requests require images of the products received and a detailed description of the error.
We will respond promptly with a solution. Before installation, please ensure the product matches the description and image on our website. If you find any discrepancies, please do not proceed with installation and contact us immediately. Please note that we do not reimburse costs associated with uninstalling products with design or colour flaws.
Change of Mind / Incorrect Order
Please choose your products carefully, as we do not offer refunds for changes your mind or incorrect orders. Ensure you check the specifications thoroughly to select the correct size, colour and other specifications. We curate fittings from all over the world, and as a result, we cannot refund or exchange items due to changing your mind.
In the case of special circumstances with rapid communication with our team, we may consider offering an exchange or refund, subject to our Supplier's return process. A restocking fee may apply, and you can contact us at firstname.lastname@example.org for further information.
Custom Orders / Special Items
For custom/special item orders, LIghting Collective does not accept change of minds requests, returns, exchanges, or refunds. Custom orders are unique and tailored to your specific requirements, making them ineligible for the standard return and refund policies. It is crucial that you thoroughly review and onfirm that the specifications for your custom product meet your needs before placing an order.
We recommend carefully discussing all customization details with our team to ensure complete clarity and satisfaction with the product(s) you are ordering. Please double-check measurements, finishes, materials, and any other customization options to avoid any discrepancies.
By placing a custom order, you acknowledge and agree to the terms outlined in this section, understanding that no change of mind requests, returns, exchanges, or refunds will be accepted for custom-made items unless they are damaged or faulty, in which case, please refer to the "Damaged Goods" and "Faulty Goods" sections for instructions on how to proceed.
Should be unsure if the products you wish to order are custom/special items, please contact us at email@example.com prior to purchase.
Unless damaged or faulty, all sales are final. We do not accept exchange or refund requests for sale items under any circumstances.
For international orders (meaning orders shipped outside of Australia), LIghting Collective does not accept change of mind requests, returns, exchanges, or refunds. Rewiring products will void warranty, and liability will remain with the qualified electrician who signs off on the installation. Please contact our Customer Service team regarding warranty prior to placing an international order at firstname.lastname@example.org.
By placing an international order, you acknowledge and agree to the terms outlined in this section, understanding that no change of mind requests, returns, exchanges, or refunds will be accepted.
If you have provided incorrect delivery information and/or contact details, please notify us immediately. Once an order is dispatched, we are unable to change the details. If redirection is required after dispatch, you may need to contact the delivery courier directly (noting that this may not be available for all items).
Please note that Lighting Collective is not liable for lost items due to incorrect details provided. If your items are returned to the sender (RTS), the delivery courier may charge you a re-delivery fee.
Please carefully follow the tracking process upon receiving your tracking details and report any discrepancies to us immediately.
Looking after your lights.
Please see our FAQ's for more information on looking after your lights.
Your use of this store indicates your acceptance to the policies, terms, and conditions outlined on this page. Please read them carefully. Placing any order to Lighting Collective indicates your acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Lighting Collective. Lighting Collective reserves the right to make changes to this store and these terms and conditions at any time.
By ordering on Lighting Collective you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can unsubscribe from our marketing communications at any time by the "unsubscribe" link at the bottom of each email or by contacting our Customer Service at email@example.com.
Lighting Collective is not liable for any losses or damages caused by this store or any store linked to or from this store. We reserve the right to refuse any order without giving reason. Upon cancellation of an order, we will make all reasonable attempts to contact you using the provided details. All received monies will be refunded using the original payment method.
Legal Capacity to Transact
If you are under 18 years of age, you cannot order via the Lighting Collective website without parental permission. Should we suffer any losses as a result of a transaction by a minor using the Lighting Collective website, we reserve the right to seek compensation for such losses from the parents or guardians of the underaged individual.
We accept VISA, Mastercard, PayPal, & Direct Deposit. Please note that we do not accept Amex. Orders are processed within 1-2 business days after your payment has been received, excluding NSW Public Holidays.
We may accept deposits for large quantity orders upon request. All request require approval before the order and/or payment will be accepted. By paying a deposit you are confirming that; you will accept the goods, that the deposit paid is non-refundable, and that you agree to settle the balance of payments before receiving the order.
Products, Availability & Assembly
Please check lead times on product listings on our website. Some items may become unavailable or out of stock due to popularity, supply interruptions or discontinuation. Certain out of stock products may be available for preorder; any preorder estimations provided are for products to return to stock, they do not indicate or reflect an ETA for delivery.
If a product is unavailable or will exceed our advised lead times, we will contact you to provide an updated ETA. Lighting Collective does not take responsibility for shipping delays and does not offer compensation. Shipment details & tracking associated with your order will be emailed upon dispatch.
In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or pricing errors, we reserve the right to refuse or cancel any orders placed for such products. We reserve right to refuse or cancel any such orders whether or not the order has been confirmed and/or your credit card charged. If your credit card has been charged for a cancelled order, a credit will be issued to your credit card account for the amount charged.
Change of Address
We are not responsible for incorrect addresses entered during the ordering process. Please review your order details carefully before completing your order. If an incorrect address is noticed after finalising your order or you require a change of address, contact Customer Service immediately. We will attempt to update any incorrect order details, however due to the fast turnaround of order processing, some orders cannot be adjusted.
Some supplier's only deliver with an ATL (Authority To Leave). We will inform you if this applies to your order. We cannot process your order with our suppliers without a written ATL. We are unable to ship to PO Boxes. Some suppliers will not ship to residential apartments.
Our fittings are wired for Australian Standards and meet Australian Standards. Rewiring may be necessary for products to be installed in alignment with the receiving country's electrical standards and will require approval by a qualified electrician. Any costs associated with rewiring products will be an the buyers cost. Rewiring products void’s supplier's warranty and liability will remain with the qualified electrician who signs off on the installation.
We do not accept International orders through our website, email firstname.lastname@example.org for a quote. International shipping will be calculated based upon the weight/size/quantity of products.
The buyer is responsible for any additional fees required on the arrival of products into the receiving country (e.g. customs fees). All Shipments if lost/misplaced whilst in transit are insured by the international courier.
Payment for International Orders can be made via PayPal or Bank transfer (no international transactions will be accepted via credit card). Full payment must be processed before Lighting Collective will process orders or shipping on international orders.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Lighting Collective reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting an order.
Collection of Personal Information - What do we do with it?
The information provided for the purpose of completing your order is used solely for that purpose. Personal information collected during our sales process includes your name, address and email address. Sharing of this information will be limited to partners or third parties who are integral to the order fulfilment process (courier companies, suppliers of custom-made items).
We employ various services to monitor our website performance and visitor browsing characteristics. When browsing our store, we automatically receive your computer's internet protocol (IP) address. This information is aggregated and analysed to determine how the content provided (website, blog, newsletters, promotions) may better match visitors’ needs.
Anyone who participates in interactive activities (contests, membership programs, message boards, purchases, newsletter subscriptions, surveys etc.) may be asked to provide information. This information may be used to communicate promotional offers or related information about our company, our partners and relevant third parties. Furthermore, that information may be used to design the marketing messages received by the recipients.
Consent - How do you get my consent?
When you provide personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent for us to collect and using it solely for that specific reason. For secondary purposes like marketing, we will either directly ask for your expressed consent or provide you with an opportunity to opt-out.
If you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time by contacting our Privacy Compliance Officer at email@example.com or mail us at:
[Re: Privacy Compliance Officer]
1/80 Centennial Circuit
Byron Bay, NSW
Information about individuals will not be disclosed without consent, except where required by law.
Security & Payments
To protect your personal information, we take reasonable precautions and follow industry practices to best ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Our website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases and the general Shopify application. This data is safely stored by Spotify on a secure server behind a firewall.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers
As stated above, Lighting Collective limits the sharing of information to partners or third parties who are integral to the order fulfilment process (courier companies, suppliers of custom-made items).
Please note that sites linking to www.lightingcollective.com.au may have different privacy policies. Lighting Collective will provide links to third-party sites that may have different privacy policies in our communications (website, blog, newsletters, surveys).
Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers
Here is a list of cookies that we use. We’ve listed them here so that you can choose if you want to opt out of cookies or not.
_session_id - unique token, allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit - no data held, persistent for 30 minutes from the last visit and used by our website provider’s internal stats tracker to record the number of visits.
_shopify_uniq - no data held, expires midnight (relative to the visitor) of the next day and counts the number of visits to a store by a single customer.
cart - unique token, persistent for 2 weeks and stores information about the contents of your cart.
_secure_session_id - unique token, sessional
storefront_digest - unique token, indefinite if the shop has a password and used to determine if the current visitor has access.
Questions and Contact Information
For inquiries about privacy or to access, correct, amend, or delete your personal information, contact our Privacy Compliance Officer at firstname.lastname@example.org or mail us at:
Re: Privacy Compliance Officer
1/80 Centennial Circuit
Byron Bay, NSW 2481
Lighting Collective seeks to comply with Australian privacy laws
For more information about the National Privacy Principles, see the Federal Privacy Commissioner's website:http://www.privacy.gov.au.
Branding and Style, Trademark and Copyright
Lighting Collective enforce these rights under the Copyright Act 1968 (Cth) (‘Copyright Act’) Additionally, Lighting Collective specific enforceable rights over the trademark under the Trade Marks Act 1995 (Cth) (‘Trade Marks Act’). Specific strategies and business methods of Lighting Collective are legally protected intellectual property under the Uniform Trade Secrets Act.
Lighting Collective prescribed the means to take infringement proceedings to protect and enforce rights in our Registered Logo, Trademarks and Registered Designs.
Lighting Collective makes and processes applications for granting rights and usage for inhouse images and content created under Lighting Collective branding and style.
Lighting Collective fonts and logo belong to Lighting Collective. Lighting Collective owns the rights to charge and request removal for found copyright and IP infringement to maintain the established patents, trademarks and copyrights, including the powers and functions of the Commissioner of Patents and Registrars.
As the owner of intellectual property (IP) rights, Lighting Collective holds responsibility to ensure enforcement for Fonts, Brand Style, Tone of Voice and Writing, Logo, Images and Website to protect the value of IP. Effective enforcement of our IP rights is necessary to maintain value in legal terms, to deter potential infringers and to retain the ability to attract commercial value.
Images, Trademark and Copyright
Lighting Collective will take action to retrain a person(s) from disclosing or improperly using information if it intends to breach a confidentiality agreement or usage rights.
Images are owned by Lighting Collective and or have paid image rights in contractual agreements with creators. To share images, our Marketing and Pr department must be contacted for Paid Licensing, Fair Use or Create Common agreements.
While most social media platforms are based to some extent on the redistribution of content (share, retweet, etc.), repurposing or reusing other’s work(s), especially for commercial gain may still be considered copyright infringement and needs to be approved and signed off by our Marketing department.
If reproduced, published or distributed copyrighted work(s) (or a work derived from a copyrighted work) without permission or a valid license, Lighting Collective have the rights to announce copyright or trademark infringement and the user will be contacted to remove or pay for the content usage.
Lighting Collective often employs freelancers on a contractual basis or pay’s in agreement to projects and contracts for someone to create imagery.
If you commit copyright infringement, you could be liable to pay damages to the copyright owner. Lighting Collective holds all Creative Commons images are protected by copyright and require appropriate attribution.
Repurposing or reusing work on social media can still be considered copyright infringement and must be credited, shared or tagged, unless an agreement has been made with our Marketing department prior to usage. Contact our Marketing Department for all enquiries email@example.com.
This includes but is not limited to using images or content purchased or created by Lighting Collective on Websites, Blogs, Email Marketing, Digital Marketing and Printed Marketing materials. Lighting Collective often allows images to be re-shared or re-posted on Social Media with the attribution of image credits to be used and the Lighting Collective account to be tagged and notified.
Lighting Collective can be contacted regarding image and content use requests. The may lead to IP contracts and agreements made including time of publishing and sharing. This is to ensure Lighting Collective market audiences are reached first and contractual relationships created from project and collaborations which may have resulted in exclusive content for Lighting Collective remain exclusive for a minimum of 6 months from first publishing date by Lighting Collective.